Archives: FAQ's

Go insurance policies are available for sale to permanent Australian residents or persons who have been resident in Australian for at least three (3) months prior to policy purchase. You … Read More

This is your obligation to be honest and tell us anything known to you and which a reasonable person in the circumstances would include in answer to the questions we … Read More

Go Insurance takes your credit card security very seriously. All online sales use industry standard 128 bit SSL (Secure Socket Layers) to encrypt data transferred between your browser and our … Read More

All Go Insurance policies are underwritten by Certain Underwriters at Lloyd’s.

Lloyd’s is the world’s leading insurance and reinsurance marketplace. Through the collective intelligence and risk-sharing expertise of the market’s underwriters and brokers, Lloyd’s helps to create a braver world.The Lloyd’s … Read More

Some medical costs like a simple trip to the doctor can be paid by you upfront. However, if you are admitted to hospital or likely to incur medical bills in … Read More

All claim settlements are paid either by a direct deposit into your nominated bank account.Where claims involve foreign currency, the amounts are converted to Australian Dollars at the date of … Read More

This is subject to how quickly you are able to supply us with all the required documentation and evidence. In accordance with the General Insurance Code of Practice, your claim … Read More

If claiming for loss, theft or damage to any belongings or for the purchase of emergency necessities due to the delay of your luggage, we will ask you to provide … Read More

You must advise us of a potential claim as soon as practical within 30 days of your return to Australia, or policy end date whichever is the earlier. However, in … Read More