We understand that life doesn’t always go according to plan and that sometimes our customers need extra support and assistance.

Do you need a hand?

If you are a Go Insurance customer experiencing difficulties, we have a range of support measures to help.


Family Violence

Family violence is a serious issue and one we take very seriously.  If you are experiencing family violence, please visit our Family Violence page.



Need to make a claim?  Please visit our Claims page for further information.

If you need help with an existing claim, please contact the claims team via email claims@goinsurance.com.au or phone 1300 819 888.

If you have a medical emergency and require urgent assistance, please contact our emergency assistance team via email sos@goinsurance.com.au or phone + 61 7 3481 9880.


Financial Hardship

If you are experiencing financial hardship and having trouble meeting a payment you owe us, please visit our Financial Hardship Assistance page.


Vulnerable Customers

We understand that some customers require additional assistance and support.  Vulnerability is personal and can be temporary or permanent.  For further information on support measures for Vulnerable Customers, please click here.


Target Market Determinations (TMDs)

Are you trying to decide if a Go Insurance policy is right for you?  Click here to access our Target Market Determinations.