Contact Go Insurance
Need help with a quote, policy, claim or emergency while travelling? Use the details below to contact the right Go Insurance team.
For pre-departure questions, policy changes, quotes, claims enquiries and general customer service, please contact our Brisbane team during business hours.
Emergency while travelling
Use these details only if you need urgent assistance while travelling.
Emergency assistance is available 24 hours a day, seven days a week for urgent medical, travel and emergency situations while overseas.
Customer assistance
For non-emergency enquiries, please contact our Brisbane team during office hours.
Our office hours are Monday to Friday, 8:30am to 5:00pm AEST.
Contact our support teams
Using the right contact details helps us get your enquiry to the right team faster.
Forms and requests
Request a policy extension
Travelling longer than expected? Request an extension to your policy.
Trekking cover information
Learn more about trekking cover eligibility and important requirements.
Working with agents, brokers and partners
Go Insurance works with thousands of travel agents, brokers, distributors and industry partners across Australia and New Zealand.
Our products are trusted by travellers throughout Australia and supported by partners who value responsive local service, practical support and flexible travel insurance solutions.
Go Insurance has developed a strong reputation for innovation within the travel insurance market, including optional cover enhancements such as Cancel For Your Reason (CFYR) and War & Civil Unrest Disruption Cover.
We continue to work closely with partners to help deliver travel insurance solutions designed for the needs of modern travellers, supported by Australian-based service and practical assistance.
Whether you are a travel agent, broker, distributor or industry partner, we are always open to conversations about working together.
Send us a letter
Please post written correspondence to:
Go Insurance
PO Box 5964
Brendale QLD 4500
Brisbane-based support
Our Brisbane team assists travellers, agents, brokers and partners with practical support during business hours.
For urgent emergencies while travelling, use the emergency assistance contact details above.