Archives: FAQ's

Go Insurance is unique as it allows you to create a more tailored cover. Go Insurance allows you to remove cover modules or add extensions to suit both your needs … Read More

This is your financial contribution to the claim. Go Insurance policies have a standard $200 per person excess applicable to most policy sections. However, you do have the option to … Read More

Go Insurance offers a 14-day money back guarantee if you decide the policy is not right for you. No refund will be provided if you cancel your policy outside this … Read More

Unfortunately, Go travel insurance is only available to Australian residents aged 75 years and under at the time of travel.

Yes, you can purchase Go travel insurance if you only hold a one-way ticket. You will be asked to nominate your final destination at the time of purchase. Cover under … Read More

This depends on whether you meet residency requirements under the policy. This must mean that you have been resident in Australia within the three (3) months prior to purchasing the … Read More

There are some circumstances where Go Insurance may unfortunately not be able to offer you cover. This could be due to a wide range of things such as a pre-existing … Read More

Yes, in most cases you can extend your policy by notifying Go Insurance of your revised travel dates. If accepted, you may be required to pay additional premium and we … Read More

It is important you select the correct region of travel when you purchase your policy. Due to different risks and costs historically associated with claims arising from the different travel … Read More

Provided you have not deleted the Cancellation cover module at the time of purchasing the policy, cover for cancellation (Section 1) starts immediately after you complete the purchase transaction and we … Read More