Japan Travel Insurance and Travel Guide for Australians
Japan is safe and efficient, which is exactly why Australians get caught out: the cold and flu tablets in your bag, the hospital that bills you on the spot, the passport you left in the hotel safe. Go Insurance provides Australian travel insurance for Japan at goinsurance.com.au, and this guide covers what most travellers don’t know before they go.
Five Things to Know About Cover in Japan
Japan at a Glance for Australian Travellers
Information current as at 2 October 2026
Ten Things That Catch Australians Out in Japan
None of these are in the usual travel tips. Each one links to the detail further down the page.
Cold and flu tablets may need a permit
Some pseudoephedrine products need advance permission, and amphetamine medicines are banned even with a prescription. Medicines
Your passport stays on you
Visitors must carry their passport at all times, not leave it in the hotel safe. Laws
The hospital bills you directly
You may be asked how you’ll pay before treatment starts, and some clinics only take cash. Healthcare
Unpaid medical bills follow you
Bills of ¥10,000 or more left unpaid are reported to immigration, and you may face stricter entry next time. Healthcare
A pocketknife can get you arrested
Carrying a blade over 6cm without a legitimate reason is an offence, and self-defence doesn’t count. Laws
A phone in your hand on a bike costs ¥12,000
On-the-spot cycling fines started in April 2026. Driving and cycling
No driving permit, no street karting
Turn up without a paper International Driving Permit and you don’t drive, and you don’t get a refund. Street karting
A big suitcase may need its own reservation
On the main shinkansen line, bags over 160cm need a reserved oversized baggage seat. Trains and luggage
Tax-free shopping works differently from 1 November 2026
You pay the tax at the shop and get it refunded after Customs checks the goods at departure. Tax-free shopping
On a ski trip, the hospital is rarely the end of it
Getting home injured can cost more than the treatment itself. Skiing in Japan
Make your own PDF guide. Tick any topic as you read, or start with a trip type:
Health and safety
Emergency Numbers to Save Before You Land in Japan
Call 119 for an ambulance or fire and 110 for police. For help in English at any hour, call the Japan Visitor Hotline on +81 50 3816 2787. The numbers below are in +81 format, which works when you’re roaming on an Australian phone. Short codes starting with # may not.
| Need | Number | Good to know |
|---|---|---|
| Ambulance or fire | 119 | Free to call and free to ride |
| Police emergency | 110 | Police can bring in an interpreter |
| Japan Visitor Hotline | +81 50 3816 2787 | 24 hours, in English. Accidents, illness and disasters |
| Police non-emergency | +81 3 3501 0110 | Weekdays 8.30am to 5.15pm, English available |
| Tokyo medical information | +81 3 5285 8181 | Finds a clinic that speaks your language. Daily 9am to 8pm |
| Australian Embassy, Tokyo | +81 3 5232 4111 | Out of hours, connects to the Consular Emergency Centre |
| Australian Consulate-General, Osaka | +81 6 6941 9271 | Passport and consular help |
| Australian Consulate, Sapporo | +81 11 242 4381 | Passport services by appointment only |
| Consular Emergency Centre, Canberra | +61 2 6261 3305 | 24 hours |
| Go Insurance 24/7 emergency assistance | +61 7 3481 9880 | Call as early as you can, ideally before you’re admitted to hospital |
Alerts and live travel advice
Sources: Smartraveller, Japan Visitor Hotline, Australian Embassy Tokyo, Safety Tips app
What Happens If You Need a Doctor in Japan
Japan’s public health insurance generally doesn’t cover tourists, and Australia has no reciprocal health care agreement with Japan, so Medicare can’t help. Hospitals bill you directly and may ask how you’ll pay before treatment starts. The care is good, but the system isn’t built for short-term visitors.
If you’re hurt or unwell, call our 24/7 emergency assistance line on +61 7 3481 9880 as early as you can, ideally before you’re admitted. Our assistance team may be able to deal with the hospital directly and help with interpreting. What’s covered depends on your policy, so read the PDS.
Ambulances, paying for treatment and finding English-speaking care
If you call an ambulance
Paying for treatment
Finding English-speaking care
Pharmacies and other things worth knowing
Sources: JNTO medical guide, FDMA ambulance guide, Matsusaka City, Ibaraki Prefecture, Smartraveller
What Our Japan Travel Insurance Claims Show
Japan is overwhelmingly a medical claims destination. Since 2023, 72% of Go Insurance’s Japan claims have been medical, and 75% of those arose between December and March, when most Australians head over for the snow.
Most medical problems we see in Japan don’t become five-figure claims. Some do. The trouble is, when it first happens, you can’t tell which kind yours will be. A sore knee can be a sprain or a reconstruction. That’s why the first call to your insurer matters.
A quarter of our Japan medical claims happen outside December to March, so this isn’t only a winter story. The winter peak mostly reflects when Australians travel to Japan. It doesn’t mean Japan in winter is unusually dangerous.
Outside skiing, the thing most likely to cost a Japan traveller money isn’t crime, it’s disruption. We pay more for delayed travel and missed connections in Japan than for lost, stolen or damaged belongings. See trains, luggage and delays.
Source: Go Insurance claims data, Japan, 2023 to 2026. Figures are rounded and describe past claims, not what any policy will pay.
Can You Take Your Medicines to Japan?
Some medicines that are ordinary in Australia are banned in Japan or need a permit before you arrive, and a prescription from your doctor doesn’t change that. Amphetamine medicines, including Adderall, are banned outright. Strong pain medicines, lisdexamfetamine and some pseudoephedrine cold and flu tablets need advance permission.
Permit applications need the form, a doctor’s certificate issued within the last three months and photos of the packaging. They go by email, fax or post to the office for your arrival airport. There’s no online system.
What’s banned, what needs a permit and how much you can bring
Permit needed before you travel
Allowed up to a set amount
Some psychotropic medicines are fine without a permit up to a limit. Examples: methylphenidate 2.16g, modafinil 6g, zolpidem 300mg, diazepam 1.2g. Over the limit, you need a permit.
How much you can bring without paperwork
| Type | Limit |
|---|---|
| Prescription medicines | 1 month’s supply |
| Over-the-counter medicines | 2 months’ supply |
| Injectables and self-injection kits | 1 month’s supply |
| Topical medicines (creams, patches) | 24 per item |
| Household medical devices | 1 set |
Over these limits, apply online for an Import Confirmation (Yunyu Kakunin-sho). It’s usually issued within a few business days. Carry it and show it at customs.
CBD, vapes and cannabis
Pack it properly
Sources: MHLW: bringing medicines into Japan, Narcotics Control Department, Smartraveller. Rules change, so check the official pages before every trip.
Japanese Laws That Catch Australian Travellers Out
Japan enforces its laws strictly and visitors get no leeway for not knowing them. Carry your passport at all times, because a photocopy isn’t enough. Leave pocketknives and multi-tools at home. And know that police can hold you for up to 23 days over trace amounts of drugs.
Passports, knives, drugs, smoking, drones and work
Don’t leave your passport in the hotel safe
Almost everywhere else that’s standard advice. In Japan it’s wrong. Short-term visitors must carry their passport at all times and police can ask to see it. The fine is up to ¥100,000. Keep it in a zipped inside pocket, and keep a photo of the details page on your phone.
Knives, including pocketknives
Carrying a blade longer than 6cm without a legitimate reason is an offence, with penalties up to two years’ prison or ¥300,000. Self-defence isn’t a legitimate reason, and shorter blades can still breach the law if carried hidden. The simple rule: leave the multi-tool at home.
Drugs
Zero tolerance. You can be arrested over trace amounts in your blood or urine. Police can hold you for up to 23 days without charge, and you may not be allowed a phone call.
Smoking, drones and working
Sources: Smartraveller, Chiba Police, Chiyoda City, MLIT drone rules
Driving and Cycling Rules in Japan
To drive in Japan you need an International Driving Permit issued under the 1949 Geneva Convention, plus your Australian licence. Your licence alone isn’t valid. Since 1 April 2026, cyclists aged 16 and over also get on-the-spot fines, including ¥12,000 for holding a phone while riding.
Driving permits, drink driving and cycling fines
Driving
Cycling fines from 1 April 2026
| Offence | Fine |
|---|---|
| Holding a phone while riding | ¥12,000 |
| Crossing a level crossing when the barriers are down | ¥7,000 |
| Running a red light | ¥6,000 |
| Riding on the wrong side of the road | ¥6,000 |
| Riding with an umbrella, earphones or no light | ¥5,000 |
| Two people on one bike, or riding side by side | ¥3,000 |
Riding a bike under the influence of alcohol is a criminal offence, with up to five years’ prison if you’re drunk.
Sources: National Police Agency: driving, National Police Agency: cycling fines
Earthquakes, Heat, Typhoons and Bears in Japan
Japan’s alerts are fast and loud, and they come straight to your phone. Your job is to know what they mean before one goes off. Typhoon season runs from May to November, with most activity from July to September, and heatwaves in the same months can be life-threatening.
What to do in an earthquake, heatwave, typhoon or bear encounter
Earthquakes and tsunami
Heat
Japan issues Heatstroke Alerts and Special Heatstroke Alerts the day before extreme heat. In 2025, alerts were issued a record 1,749 times across forecast areas. On alert days, plan indoor time in the afternoon and drink more than you think you need.
Typhoons
Typhoons cancel flights and trains, sometimes for a day or more. Build slack into tight connections between July and September.
Bears
Bear attacks hit record levels in the year to March 2026, with preliminary figures of 238 people injured or killed, mostly in northern Japan. Hiking up north? Carry a bear bell, stay on marked trails, don’t hike alone at dawn or dusk, and follow local closure notices.
Volcanoes
Japan has 110 active volcanoes. Some popular areas have restricted zones, and alert levels can change at short notice. Check the Japan Meteorological Agency before you go.
Sources: JMA earthquake early warning, JMA volcano levels, Ministry of the Environment, Smartraveller
Nightlife Safety and Missile Alerts in Japan
Violent crime against visitors is rare in Japan. The real risks are drink spiking, drinks far stronger than you expect, and inflated bar bills, clustered in a few nightlife districts: Kabukicho, Shibuya, Roppongi and Ikebukuro in Tokyo, and Shinsaibashi, Namba and Dotonbori in Osaka.
Staying safe on a night out, and what to do in a missile alert
On a night out
Missile alerts
If a missile threatens Japan, you’ll hear outdoor sirens and get a phone alert. A missile could reach Japan in about 10 minutes, so act straight away. Outdoors, get inside a sturdy building or underground, such as a subway station. If there’s nothing nearby, lie flat and cover your head. Indoors, move away from windows.
Regional tension
Diplomatic tension in the region can shift quickly. Check the live Smartraveller advice level before you go.
Sources: Smartraveller, US State Department
Sick, Injured or Lost Your Passport in Japan: What to Do
If you’re sick or injured, call 119 in an emergency, then your travel insurer’s 24/7 assistance line. If your passport is lost or stolen, report it at a koban (police box), then book an appointment with the Australian Embassy in Tokyo or the Consulate-General in Osaka.
You’re sick or injured
Lost passport, lost property and damaged belongings
Your passport is lost or stolen
An emergency passport can take up to two business days. It has limited validity and no chip, and some countries and airlines won’t accept it, so check your onward travel before you rebook.
You’ve lost something
Most of the property claims we see in Japan involve things lost or damaged, not stolen: a bag left on a train, a phone dropped on a platform, a suitcase damaged in transit. Lost items are often handed in. Getting them back is the hard part.
For theft or loss, get a written police report. If something is damaged, keep the item, photograph the damage and get a written report from the airline, hotel or tour operator before you leave Japan. It’s much harder once you’re home.
Sources: Australian Embassy: emergency passports, Tokyo Police: lost property
Activities
Street Karting in Tokyo: Licence Rules and Costs
Driving a go-kart through Tokyo traffic is, legally, driving a car on a public road. You need a 1949 Geneva Convention International Driving Permit (the paper booklet, obtained before you arrive), plus your Australian licence and passport. Arrive without them and you can’t drive, and you won’t get a refund.
Road rules, damage costs and insurance
Read the PDS sections on motor vehicle use and personal liability, so you know where you stand before you get behind the wheel. Read the PDS
Sources: Shibuya Keizai Shimbun, National Police Agency
Skiing and Snowboarding in Japan: Seasons, Resorts and Backcountry Rules
Japan’s ski season runs from late November or December to April, and January and February bring the most reliable powder. If you’re skiing or snowboarding with Go Insurance, add Snow Sports optional cover when you buy your policy. Snow sports and off-piste terms differ between policies, so check the PDS before you go.
Getting to the main resorts, and the backcountry rules
Getting to the main resorts
| Resort area | Getting there |
|---|---|
| Gala Yuzawa | Its own shinkansen station, about 71 minutes from Tokyo |
| Hakuba | Shinkansen to Nagano (about 100 minutes), then bus (60 to 90 minutes) |
| Nozawa Onsen | Shinkansen to Iiyama (100 to 120 minutes), then a 25-minute bus |
| Niseko | Fly to New Chitose (Sapporo), then 2.5 to 4 hours by bus |
| Rusutsu | Fly to New Chitose, then about 2 hours by bus |
Backcountry is where the serious risk sits
Avalanches in Japan’s backcountry have killed foreign skiers, including Australians, in recent seasons. Niseko’s rules are a good guide anywhere:
For what tends to go wrong on Japan ski trips, see when a ski trip goes wrong.
Sources: Niseko Rules, Gala Yuzawa access, japan-guide: Hakuba, japan-guide: Niseko
Skiing in Japan: What Actually Goes Wrong
In our Japan ski claims, the injury is rarely the expensive part. A torn knee ligament or broken leg can end the trip, strand prepaid lift passes and accommodation, and mean flying home in a different seat on medical advice. In one Hokkaido case, a broken leg cost about $1,700 to treat. The upgraded flights home cost about $7,350.
Five checks before you go
Getting home injured, your ski gear, blood clots and receipts
The accident is one event. The claim can become five problems.
We regularly see ski claims where the treatment is manageable but the trip falls apart afterwards. A torn knee ligament, fractured wrist or broken leg can mean you can’t get back on the mountain, your prepaid passes, hire, lessons and accommodation go unused, onward travel is abandoned, and you can’t fly home in the seat you booked. At the serious end, we’ve seen leg fractures needing surgery and rehabilitation in Japan before the traveller was fit to fly, with claims around $50,000.
How getting home escalates
It depends on how badly you’re hurt and how far you are from a major airport. Each step costs more and takes longer than the one before.
Your skis are now a problem
Blood clots
Flying after a leg fracture or leg surgery raises your risk of a blood clot (DVT), and Tokyo to Australia is a long-haul flight. Ask the treating doctor about compression stockings or blood-thinning injections before you fly.
Keep the boring receipts
If an injury ends your trip early, keep evidence of everything you can no longer use: lift passes, ski or snowboard hire, lessons, prepaid accommodation, transfers, tours and onward travel. Keep every medical report and any doctor’s note saying you can’t ski or travel as planned.
If you think you need to come home early, call your travel insurer’s emergency assistance line before you change flights or cancel the rest of your trip, where you reasonably can. What’s covered depends on your policy, so read the PDS.
Sources: Go Insurance claims data, HEM-Net Doctor-Heli, Healthdirect: DVT
Climbing Mt Fuji: Season, Fees and Rules
The official Mt Fuji climbing season runs from early July to 10 September, and every trail charges ¥4,000 per person. On the Yoshida trail, numbers are capped at 4,000 climbers a day, and the gate is closed from 2pm to 3am unless you’ve booked a mountain hut.
Gear checks, registration and climbing out of season
Sources: Fuji climbing: Yamanashi, Fuji climbing: Shizuoka, Yamanashi Prefecture
Practical
Cash, Cards and Tipping in Japan
Japan isn’t cash-only any more, but it isn’t cashless either. You’ll still need cash every day for small restaurants, temples, coin lockers, rural buses and some clinics. 7-Eleven ATMs reliably accept Australian Visa and Mastercard, 24 hours a day. And don’t tip: it isn’t customary in restaurants, bars, taxis or hotels.
ATMs, transport cards and the charges that surprise people
Getting cash
Tapping on for transport
Charges that surprise people
Sources: METI, Seven Bank, Welcome Suica, JNTO: tipping, Kyoto City
Tax-Free Shopping in Japan from 1 November 2026
From 1 November 2026, you pay the full price including tax at the shop. When you leave Japan, Customs confirms the goods are going with you, and the retailer then refunds the tax. You need to spend at least ¥5,000 before tax in one shop on one day.
How the refund works at the airport
Sources: National Tax Agency, JNTO
Apps, Phones and Bookings for Japan
Complete your immigration and customs forms before you fly with Visit Japan Web, then show the QR codes on arrival. Keep your Australian SIM active, or use an eSIM for data, so bank security codes sent by SMS still reach you. Independent rideshare isn’t allowed in Japan, so taxi apps book licensed taxis.
Taxis, Wi-Fi and booking restaurants
Phones and Wi-Fi
If you swap your SIM for a Japanese one, your bank’s SMS codes can’t reach you and you may be locked out of your own account. The Japan Wi-Fi auto-connect app links you to free public hotspots.
Taxis
Taxi apps work across Japan, with the widest coverage in the big cities. In Kyoto, the city advises using only licensed taxis with green number plates, or official apps. Unlicensed “white plate” cars may not be insured.
Restaurants
Sources: Visit Japan Web, Kyoto City guidelines, Tabelog scores
Trains, Big Suitcases and Delays in Japan
On the shinkansen between Tokyo, Kyoto, Osaka, Hiroshima and Fukuoka, a bag measuring 161 to 250cm (length plus width plus height) needs a reserved oversized baggage seat, and bags over 250cm aren’t allowed on board. A large checked suitcase often measures over 160cm, so many travellers send big bags ahead instead.
| Bag size (L + W + H) | What you need on the Tokaido, Sanyo and Kyushu shinkansen |
|---|---|
| Up to 160cm | Nothing extra |
| 161 to 250cm | A reserved seat with oversized baggage area. Without one, you pay ¥1,000 and may have to take a later train if it’s full |
| Over 250cm | Not allowed on board |
Sending bags ahead, rail passes and avoiding missed connections
Each passenger can bring two bags, up to 30kg each. On JR East shinkansen (north of Tokyo), luggage storage is generally first come, first served, with no reservation system.
Send your bags ahead
The Japan Rail Pass
A 7-day ordinary pass bought through an overseas agency costs ¥53,000 from 1 October 2026, while the official online price remains ¥50,000. Price your actual trips before you buy one. The fastest Nozomi and Mizuho trains cost extra.
What we see beyond the slopes
We pay more for delayed travel and missed connections in Japan than for lost, stolen or damaged belongings. Japan’s trains run on time, so people plan tight, but a late international flight or bad weather can break a chain of non-refundable bookings.
Sources: JR Central: oversized baggage, JR East: luggage, Japan Rail Pass prices, Go Insurance claims data
Onsen, Temples and Etiquette in Japan
Many onsen (hot springs) and public baths refuse entry to anyone with a tattoo, however small, so check the policy first or book a private bath. At a shrine, bow twice, clap twice, then bow once. At a temple, don’t clap. Carry your rubbish with you, because public bins are rare.
Tattoos, temples, Gion, rubbish and trains
Onsen and tattoos
In a government survey, 56% of facilities refused tattooed bathers, 31% allowed them and 13% allowed them with conditions such as covering up. Some accept small tattoos under a skin-coloured patch, and private baths (kashikiri) sidestep the issue. Wash thoroughly before you get in and keep your towel out of the water.
Temples and shrines
Kyoto’s Gion district
Some private lanes are closed to tourists and photography is banned in places. Don’t enter private property, or stop, follow or photograph geiko or maiko without permission.
Eating, rubbish and trains
Sources: JNTO: onsen and tattoos, JNTO: shrines and temples, Kyoto responsible travel
Power Plugs, Voltage, Water and Toilets in Japan
Japan uses Type A plugs with two flat pins and runs on 100V, less than half Australia’s 230V. Phone and laptop chargers marked 100-240V work fine with a plug adaptor, but hair dryers and straighteners made only for 230V may not work properly and can be unsafe. Tap water is safe to drink.
Adaptors, frequency and Japanese toilets
Key Dates and Public Holidays That Disrupt Travel in Japan
Golden Week (29 April to 5 May), Obon (mainly 13 to 16 August) and New Year (29 December to 3 January) are Japan’s busiest travel periods, along with cherry blossom season in late March and early April. If your trip overlaps one, book transport and accommodation early and expect crowds.
| When | What | What it means for you |
|---|---|---|
| 29 Dec to 3 Jan | New Year | Many businesses close 1 to 3 January. Government services, including Tokyo’s lost property centre, close from 29 December |
| January and February | Peak ski season | Hokkaido and Nagano resorts and transfers book out |
| Late March to early April | Cherry blossom | Tokyo, Kyoto and Osaka at their busiest (late April in Sapporo) |
| 29 April to 5 May | Golden Week | Four public holidays in a week. Very crowded transport |
| July to September | Heat and typhoons | See natural hazards |
| Mid August | Obon | Peak domestic travel. Trains and roads are packed |
| Mid October to late November | Autumn leaves | Hokkaido first, Tokyo and Kyoto in late November. Crowded temples |
Every public holiday, every year
Sources: Cabinet Office: public holidays, japan-guide: Golden Week, japan-guide: cherry blossom
Your Japan Before-You-Fly Checklist
Most of what goes wrong for Australians in Japan can be sorted before you leave home. Start two weeks out, because medicine permits take at least 14 days.
Two weeks out
Before you board
When you land
Japan doesn’t bend its rules for visitors. Now you know the ones that matter. Go and enjoy it.
Make It Your Japan Travel Guide
Found something useful? Pick the topics that fit your trip and download them as one PDF, or copy a link for the people you’re travelling with. Emergency numbers and the before-you-fly checklist are always included.
Your guide opens in the print window. Choose “Save as PDF” to keep it.
How Go Insurance Can Help on Your Japan Trip
Japan’s hospitals bill you directly and Medicare can’t help, so travel insurance matters more here than many Australians expect. Go Insurance cover can be tailored when you quote, including Snow Sports optional cover for ski and snowboard trips. If something goes wrong, our 24/7 emergency assistance team is a phone call away on +61 7 3481 9880 or sos@goinsurance.com.au.
Cover is subject to the PDS, including its limits, conditions and exclusions. Need to make a claim? Visit our claims support page. Travelling further in the region? Check which regions of travel apply to your trip.
Japan Travel Insurance: Frequently Asked Questions
Do I need travel insurance for Japan?
It isn’t a legal requirement for tourists, but it’s strongly recommended. Japan’s public health insurance generally doesn’t cover visitors, Medicare doesn’t apply, and hospitals bill you directly and may ask how you’ll pay before treatment. Unpaid medical bills of ¥10,000 or more are reported to immigration and can affect future entry.
Does Medicare cover me in Japan?
No. Australia doesn’t have a reciprocal health care agreement with Japan, so Medicare can’t help with medical costs there. You’re responsible for the full cost of treatment unless you have travel insurance that covers it.
Can I take my prescription medicines to Japan?
Up to one month’s supply of most prescription medicines, without paperwork. But some medicines are banned outright, including amphetamine-based ADHD medicines, and others, such as strong pain relief, need a permit applied for at least 14 days before you fly. Check every medicine against Japan’s Ministry of Health rules before you pack.
Are cold and flu tablets allowed in Japan?
Some aren’t without a permit. Products containing more than 10% pseudoephedrine are controlled as stimulant raw materials and need advance permission. Check the exact formulation rather than the brand name, and if you can’t confirm it, assume you need a permit or leave them at home.
What is the emergency number in Japan?
Dial 119 for an ambulance or fire and 110 for police. The ambulance is free. For English-language help at any hour, call the Japan Visitor Hotline on +81 50 3816 2787. Go Insurance customers should also call our 24/7 emergency assistance line on +61 7 3481 9880 as early as possible.
Do I need to carry my passport in Japan?
Yes. Short-term visitors must carry their passport at all times and police can ask to see it. A photocopy isn’t enough, and the fine is up to ¥100,000. Keep it in a secure inside pocket and a photo of the details page on your phone.
Can I drive in Japan on an Australian licence?
Not on its own. You need an International Driving Permit issued under the 1949 Geneva Convention, plus your Australian licence. Get the permit in Australia before you leave. The same applies to street karting on public roads.
Does travel insurance cover skiing in Japan?
With Go Insurance, skiing and snowboarding need Snow Sports optional cover added to your policy when you buy it. Off-piste and backcountry conditions, and what’s covered if an injury ends your trip early, are set out in the PDS. Read it before you go.
About This Japan Guide
This guide is general information, current as at 2 October 2026 and reviewed every quarter. Laws, fees and official advice change, so check Smartraveller before you go. It isn’t legal or medical advice and it doesn’t describe what your policy covers. For that, read the PDS. Official Japanese and Australian government sources are used wherever they exist, and are linked in each section.
Your personal travel guide
Japan for Australian Travellers
In this guide
In an emergency in Japan: ambulance or fire 119, police 110, Japan Visitor Hotline +81 50 3816 2787 (24 hours, English).
Insured with Go? Call our 24/7 emergency assistance line on +61 7 3481 9880 or email sos@goinsurance.com.au.
Important Information
This guide is general information only, current as at the date shown on the cover. Laws, fees and official advice change, so check Smartraveller before you travel. It is not legal or medical advice and it does not describe what any policy covers.
Any advice in this guide is general and does not take into account your objectives, financial situation or needs. Before you buy, consider the Product Disclosure Statement (PDS), which includes our Financial Services Guide, and the Target Market Determination, both available at goinsurance.com.au. Cover is subject to the limits, conditions and exclusions in the PDS.
sos@goinsurance.com.au
goinsurance.com.au/claims-support-when-it-matters/
Go Insurance is a trading name of Go Unlimited Pty Ltd, ABN 74 149 217 925, AFSL 404782. PO Box 5964, Brendale QLD 4500.