The situation in the Middle East remains highly volatile following recent escalations, including U.S. airstrikes on Iranian nuclear sites on Sunday, 22 June 2025. This has led to increased regional instability and disruption to international travel routes.
The Australian Department of Foreign Affairs and Trade (DFAT) has issued urgent warnings advising:
- Australians in Iran to leave immediately, if it is safe to do so.
- Travellers may be impacted even if their destination is not in the Middle East, due to flow-on effects in global travel.
- Travellers with connections or layovers in the region may experience delays, re-routing, or cancellations.
We urge all policyholders to closely monitor local media, airline updates, and DFAT advice.
Coverage Clarification – “In Principle” Guidance
We provide the following clarification regarding how policies may respond to claims relating to this situation:
Section 1 – Cancellation and Curtailment
- Cover may apply to cancelled or curtailed travel arrangements only where the reason for cancellation meets the standard criteria for eligible events under the policy.
- This does not include any cancellations, delays, or curtailments arising as a result of war, civil unrest, or other hostilities.
Medical and Other Claims
- Claims for medical expenses or other events unrelated to the conflict will be assessed in accordance with the standard policy terms and conditions.
Extension of Insurance
If you’re unable to return home due to circumstances outside your control, your policy includes an automatic 21-day extension at no extra cost. However, if you’re able to return but choose to extend your stay, you’ll need to complete a Change of Policy — and this may involve an additional premium.
Emergency Assistance
Our Emergency Assistance team is available to:
- Provide non-financial assistance related to the hostilities (e.g. information, coordination)
- Support travellers requiring assistance for medical or non-conflict-related claims
Contact Details:
Outside Australia: +61 7 3481 9880
Within Australia: (07) 3481 9880
Email: sos@goinsurance.com.au
Travel Advisory Reminder
We recommend all travellers remain informed and regularly check official government updates via:
Smartraveller:
https://www.smartraveller.gov.au