A Family Adventure Turns Upside Down
Amy Roberts, 16, couldn’t wait to explore Egypt with her family. Between the pyramids, bustling bazaars, and the chance to sail along the Nile, it was set to be a holiday she’d remember forever.
But halfway through the trip, an ordinary afternoon drive through Cairo turned into every parent’s worst nightmare.
“Without Go Insurance, we’d have been overwhelmed. With them, we had support every step of the way.” – Amy’s Mum
The Accident
Traffic in Cairo was heavy and chaotic. Cars swerved, horns blared. Suddenly, another vehicle collided with their tour van. The impact threw Amy against the seat in front, twisting her arm painfully. Her laptop bag crashed to the floor, her phone smashed beyond repair.
Within minutes, an ambulance arrived. Shaken and in pain, Amy was rushed to hospital while her parents scrambled to make sense of what had just happened.
Private Hospital Care – Not Public
Thanks to their Go Insurance policy, Amy was admitted to a private hospital where she received immediate care. Doctors confirmed a broken arm and multiple bruises. She needed X-rays, a cast, and pain management — all arranged swiftly.
Without insurance, the family might have faced delays in the public system or unaffordable upfront bills. Instead, Go Insurance guaranteed payment and reassured them everything would be covered.
Overcoming the Language Barrier
The biggest challenge wasn’t the injury — it was communication. Amy’s parents struggled to explain her medical history and allergies in Arabic.
Go Insurance stepped in immediately. Through their emergency assistance line, they connected the family with a staff member fluent in Arabic, who spoke directly to the doctors and ensured Amy received the right treatment.
“That small act made a huge difference. We felt safe knowing nothing was lost in translation.”
Damaged Possessions – Covered Too
The crash hadn’t only hurt Amy. Her laptop and phone — used for schoolwork, photos and keeping in touch with friends — were ruined.
Go Insurance assessed the claim and approved replacements under their lost, damaged or stolen property cover. Not long after returning home, Amy had new devices.
A Shortened Journey
With Amy recovering in a cast, many of the planned activities — camel rides, temple climbs, long transfers — were no longer possible. The family decided to cut their trip short and fly home early.
Once again, Go Insurance stepped up. The trip amendment and curtailment cover reimbursed the additional flight costs and unused accommodation.
Returning Home Safely
Back in Australia, Amy healed well with follow-up care. The family was relieved not only that she recovered, but that they didn’t face a mountain of medical bills or extra costs.
They say the calm, kind staff at Go Insurance took away the fear and confusion of being in a foreign hospital.
What Go Insurance Travel Insurance Can Cover
Go Insurance is an Australian-owned and operated company based in Brisbane, recognised by Canstar for Outstanding Value – Cruise Travel Insurance multiple years in a row.
Key features of our cover include:
• Overseas medical treatment – including hospitalisation, ambulance, diagnostics, and emergency repatriation.
• Lost, damaged or stolen property – including valuable electronics like laptops, tablets and phones.
• Trip cancellation, amendment or curtailment – if illness or injury cuts your trip short or forces a change in plans.
• Translation and support services – to help navigate language barriers in medical emergencies.
• Additional accommodation and transport – if you need to alter flights or extend a stay.
With award-winning cover, Australians can travel knowing they have 24/7 support, worldwide.
Why It Matters
Travel is full of the unexpected. Without insurance, Amy’s family would have faced:
• Tens of thousands in private hospital costs.
• A language barrier in a stressful medical situation.
• Loss of valuable belongings without replacement.
• Additional flight and accommodation costs.
Instead, they experienced reassurance, speed, and kindness.
Plan Your Trip With Confidence
Travel should be about adventure, not anxiety. With Go Insurance, you’ll know that no matter where you are, help is only a phone call away.
Ready to travel with peace of mind? Get a free quote now.
Disclaimer: Names and some details have been changed to protect customer identity and privacy.
Cairo Car Crash: A Claim Story
A Family Adventure Turns Upside Down
Amy Roberts, 16, couldn’t wait to explore Egypt with her family. Between the pyramids, bustling bazaars, and the chance to sail along the Nile, it was set to be a holiday she’d remember forever.
But halfway through the trip, an ordinary afternoon drive through Cairo turned into every parent’s worst nightmare.
“Without Go Insurance, we’d have been overwhelmed. With them, we had support every step of the way.” – Amy’s Mum
The Accident
Traffic in Cairo was heavy and chaotic. Cars swerved, horns blared. Suddenly, another vehicle collided with their tour van. The impact threw Amy against the seat in front, twisting her arm painfully. Her laptop bag crashed to the floor, her phone smashed beyond repair.
Within minutes, an ambulance arrived. Shaken and in pain, Amy was rushed to hospital while her parents scrambled to make sense of what had just happened.
Private Hospital Care – Not Public
Thanks to their Go Insurance policy, Amy was admitted to a private hospital where she received immediate care. Doctors confirmed a broken arm and multiple bruises. She needed X-rays, a cast, and pain management — all arranged swiftly.
Without insurance, the family might have faced delays in the public system or unaffordable upfront bills. Instead, Go Insurance guaranteed payment and reassured them everything would be covered.
Overcoming the Language Barrier
The biggest challenge wasn’t the injury — it was communication. Amy’s parents struggled to explain her medical history and allergies in Arabic.
Go Insurance stepped in immediately. Through their emergency assistance line, they connected the family with a staff member fluent in Arabic, who spoke directly to the doctors and ensured Amy received the right treatment.
“That small act made a huge difference. We felt safe knowing nothing was lost in translation.”
Damaged Possessions – Covered Too
The crash hadn’t only hurt Amy. Her laptop and phone — used for schoolwork, photos and keeping in touch with friends — were ruined.
Go Insurance assessed the claim and approved replacements under their lost, damaged or stolen property cover. Not long after returning home, Amy had new devices.
A Shortened Journey
With Amy recovering in a cast, many of the planned activities — camel rides, temple climbs, long transfers — were no longer possible. The family decided to cut their trip short and fly home early.
Once again, Go Insurance stepped up. The trip amendment and curtailment cover reimbursed the additional flight costs and unused accommodation.
Returning Home Safely
Back in Australia, Amy healed well with follow-up care. The family was relieved not only that she recovered, but that they didn’t face a mountain of medical bills or extra costs.
They say the calm, kind staff at Go Insurance took away the fear and confusion of being in a foreign hospital.
What Go Insurance Travel Insurance Can Cover
Go Insurance is an Australian-owned and operated company based in Brisbane, recognised by Canstar for Outstanding Value – Cruise Travel Insurance multiple years in a row.
Key features of our cover include:
• Overseas medical treatment – including hospitalisation, ambulance, diagnostics, and emergency repatriation.
• Lost, damaged or stolen property – including valuable electronics like laptops, tablets and phones.
• Trip cancellation, amendment or curtailment – if illness or injury cuts your trip short or forces a change in plans.
• Translation and support services – to help navigate language barriers in medical emergencies.
• Additional accommodation and transport – if you need to alter flights or extend a stay.
With award-winning cover, Australians can travel knowing they have 24/7 support, worldwide.
Why It Matters
Travel is full of the unexpected. Without insurance, Amy’s family would have faced:
• Tens of thousands in private hospital costs.
• A language barrier in a stressful medical situation.
• Loss of valuable belongings without replacement.
• Additional flight and accommodation costs.
Instead, they experienced reassurance, speed, and kindness.
Plan Your Trip With Confidence
Travel should be about adventure, not anxiety. With Go Insurance, you’ll know that no matter where you are, help is only a phone call away.
Ready to travel with peace of mind? Get a free quote now.
Disclaimer: Names and some details have been changed to protect customer identity and privacy.